Keeping your plant running is critical as a single process outage can cost thousands, if not millions of dollars per hour in lost production. Spartan’s On Demand service complements our customer's maintenance efforts by providing service support, technical support and troubleshooting 24 hours a day, 7 days a week. In addition, the select spare parts inventory in our regional centres, and extensive inventory of valves and actuators at our main Customer Support Centre augments supply chain operations and on-site inventory strategies.
A customer commissioned a SAGD well pad and discovered one of their main block valves was not functioning properly. The lead time on a replacement valve from the factory was several months, which would have prevented the well pad from being brought into service, incurring significant lost production costs.
Spartan’s Valve Automation team engaged with the customer to understand their challenges, and leveraged our business system to quickly find the exact specifications of the valve and actuator assembly that was originally supplied. Our experts were able to source an exact replacement in stock in our Customer Support Centre, automated and tested the unit, and sent it via express courier to the customer’s site. The well pad was started on time preventing lost production.